Customer Service

Overview

We gladly accept returns and cancellations, please contact us within 7 days of delivery for returns. We ask that you ship the unused item back to us within 14 days. 

You can request a cancellation within 7 days of purchase. Please contact us if you have any problems or questions with your order.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for custom or personalized orders.

Conditions of Return

  • Buyers are responsible for return shipping costs. (and shipping back in the event of an exchange)
  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • Used items will not receive refunds. 
  • There is no restocking fee on returns. Once the item is received I will submit a full refund, less the original shipping fees.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at peabodyandcodesigns@gmail.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and let them know about your return.

Shipping returns

To return your product, please reach out and we will give you the mailing address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at peabodyandcodesigns@gmail.com for questions related to refunds and returns.